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CARLOS REID, M.B.A.

106 Stilesboro Court, Warner Robins, GA 31088
Mobile: (478) 397-6113 and Home: (478) 287-2223
E-mail: carlosreid@gmail.com

EDUCATION

01/12-5/13 Florida Institute of Technology, Master of Science, Project Management; GPA 3.8 out of 4.0.
Melbourne, Florida.
5/05-8/07 Indiana Wesleyan University, Master of Business Administration, Elected student
Class-representative; GPA 3.7 out of 4.0. Marion, Indiana.
1/91-2/92 The American University of Paris, Art History, Paris, France.
1/91-2/92 The Parsons School of Design Paris, Fashion Design, Paris, France.
05/90-12/90 Capital University College of Law, Columbus, Ohio.
5/85-5/89 University of Cincinnati, Bachelor of Science, Economics, Dean’s list, Cincinnati, Ohio.

SKILLS

• Proficiency in HTML, Microsoft Project, Open Project, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Office Suites & MacBook Computers & software.
• Proficiency in Financial Analysis and Reporting, Process Design and Development, Staff Supervision and Training, Audit Review, Program / Project Management.
• A combination of skills with special emphasis on Communication, Conflict Management, Negotiation, Risk Management, and Total Quality Management.
• Process excellent Verbal and Written Communication Skills.

SUMMARY OF QUALIFICATIONS

Bibb County School District Macon, GA (2011-Present)
Substitute Teacher, K -12

• Prepares and delivers classroom instructions on short notice for the Bibb County School District
• Facilitates classroom activities and meets existing goals and schedules of regular faculty.

Houston County Board of Education, Warner Robins, GA (2011-Present)
Substitute Teacher, K -12

• Prepares and delivers classroom instructions on short notice for the Houston County Board of Education.
• Facilitates classroom activities and meets existing goals and schedules of regular faculty.

Rosewood Nursing Center, Inc., Macon, GA (2012)
Departmental Head of Social Services, Marketing & Admissions

• Responsible for all Social Services, including patient charting.
• Responsible for all Marketing and Admissions activities for the facility.

Milford Psychiatric Practice, Inc., Cincinnati, OH (2009-2012)
Administrator/Project Manager

• Defined the process flow for the organization’s day-to-day revenue cycle operations prior to implementation. Then selected best practices and milestones for managing accounts.
• Identified any possible technology issues that came up during implementation prior to going live.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Defined multiple simultaneous project scopes liaising between clients and staff throughout projects lifecycles.
• Supervised and coordinated all daily Clinical Therapists and other related healthcare service providers’ activities and ensured quality performance in all areas.
• Launched new Psychological Testing Service Program.
• Increased revenues by 87% within a two-year period.
• Ensured that billing, credit procedures and audit guidelines were followed according to HIPAA laws in State of Ohio.
• Proactively solicited new clinical patient referral opportunities by conducting effective sales calls and making out-of-the-office marketing presentations to potential referral partners.
• Ensured completion of projects on time, on budget and within scope.
W.E.B. Dubois Academy, Charter School, Cincinnati, OH (2008-2009)
Chairman of the Board
• Assessed performance of teaching staff and identify needs for development to be able to design new training programs or develop existing ones.
• Reviewed training modules and programs to ensure compliance with government standards.
• Designed, developed, and implemented training procedure manuals and course material such as handouts and visual materials.
Notable Accomplishments
• Launched West End Arts Initiative Programs in cooperation with The Fine Arts Fund of Cincinnati.

Seven Hills Neighborhood Houses, Inc., Cincinnati, OH (2008-2009)
CEO/Project Manager

• Led necessary on site administration along with proper quality control measures for ensuring projects finished on time, due budget and within scope.
• Built credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
• Managed budget for the organization to influence organization’s financial integrity.
• Energized and motivated all agency personal to produce high levels of customer service and meet difficult deadlines by setting clear expectations and establishing accountability.
• Increased moral and minimized turnover through mutual respect, honesty, and effective two-way communication, which provided a healthy and positive environment for employees to succeed.
• Planned, coordinated, and set up individual and group develop plans designed to strengthen employees; existing skills, teach new skills and develop leaders.
• Developed and edited content for external website.
• Coached, mentored and led 27-person team.

Notable Accomplishments
• Launched Drug Prevention Program with the City of Cincinnati and the Cincinnati Police department.
• Developed and secured an additional $100,000 in new funding for the organization.
• Redesigned and launched a new multi-media e-commerce website (www.7hillsnh.org).
• Reduced monthly accounts payables by 40%
• Successfully completed 2007 Audit.
• Increased Board membership from 5 to 12 members
• Managed a $2 million dollar annual budget.

Indiana Wesleyan University, Graduate Programs, Cincinnati, OH (2005-2007)
University Marketing Representative

• Responsible for directing and developing all marketing and recruiting activities for the University’s Associate and Graduate degree programs in Business Administration, Marketing and Business Information Systems.
• Responsible for forming alliances with corporations and non-profit organizations for business development purposes.
• Built and generated new leads to increase size the of applicants database by marketing to conventions, corporations, college tour operators, associations, companies, (Social, Military, Educational, Religious and Fraternal) groups, concierges, organizations (i.e. Chamber of Commerce, etc.).

Notable Accomplishments
• Successfully launched the first Bachelor of Science in Business Information Systems program for the Ohio Adult Professional Studies Division.

Bandlink CD Intelligence, LLC, Start-Up Venture, New York, NY (2002-2004)
Vice President, Marketing

• Researched, interviewed, wrote and edited content and copy for internal and external communications including business, industry and integrated services collateral, press releases, marketing plans and success stories.
• Initiated, drove and managed strategic marketing plans and programs for integrated service lines and industry groups.
• Established and achieved all proposed annual and monthly sales objectives.
• Developed a Success Story Proposal, obtained senior leadership buy-in then implemented the Bandlink CD intelligence Success Story Program roll out interfacing with multi-level of management. The Bandlink CD Intelligence Success Story Program captured the company’s client integrated services successes, which were published both internally and externally. This provided an internal toll to inform and educated employees of company’s services and accomplished within client companies and also provided current and potential clients with successful implementation documentation.
• Responsible for interfacing with partners and large clients, such as Arista Recordings to develop and maintain organizational strategies, operational efficiencies, and industry standards for increasing technical efficiency, quality and improving profitability.
• Provided customer training sessions for new and existing customers utilizing Bandlink CD Intelligence software application.
• Responsible for program and portfolio management activities within the Sales and Marketing division.
• Created documentation and instructional workbook material used in client training sessions.

Notable Accomplishments
• Negotiated and secured the company’s first software agreement with Arista Recordings for the following artists: Carlos Santana, Nora Jones, Pink, and TLC.
• Secured worldwide circulation of 80 million Bandlink encoded CDs within a 9-month period of product launch.

B.E.A.M. Encoding, LLC, Start-Up Venture, New York, NY (2002-2004)
President/Project Manager

• Managed transition of client from Solutions Implementation to Client Support. Managed the development and maintence of implementation portion of project.
• Fostered customer loyalty by ensuring that customers fully utilized the value of our solutions and services.
• Led 5-person team to developed and established professional standards including equipment and technology infrastructure needed for the encoding process for Bandlink CD Intelligence Technology.
• Directed the coordination of all implementation task involving third party vendors as well as provide consultation to clients on system implementation.
• Designed, supervised and managed processes the encoding process for Bandlink CD Technology.

Notable Accomplishments
• Secured profitability within the first 30-days of operations.
• Negotiated and secured the company’s first encoding licensing agreement with Arista Recordings.

Point D.com, Inc., Start-Up Venture, New York, NY (1992-2004)
President/ Founder

• Founded this online music distribution startup company from an initial distribution of 1 MP3 file to over 3 million MP3 files for independent artists and independent labels within a 12-month period.
• Achieved worldwide online distribution for 125 independent labels and artists within a 12-month period.
• Owned the responsibility of forming critical partnerships with vendor relationships, corporations and non-profit organizations for business development purposes.
• Coached, mentored and led 5-person team and a virtual office.

Notable Accomplishments
• Secured an exclusive online marketing & licensing deal with Her Game 2, a New York based women’s apparel company.
• Secured license deals for over 125 independent artists, labels and apparel companies.

Millennium Securities Corporation, Inc., New York, NY (1993-1997)
Vice President, Private Client Group

• Conducted new hire orientations and coordinated on-the-job training with senior managers.
• Collaborated with senior mangers to identify training needs.
• Delivered weekly training session to ensure top performance and smooth process transitions.
• Facilitated classroom training and development programs for newly hired and existing financial consultants.
• Designed instructional workbook materials used in training including hands-on experience, worksheets, course objectives and course agendas.
• Increased monies under management 65% within a six-month period.
• Generated an average of 125k- 250k in monthly gross production.
• Managed multi-million client books.

New York Stock Exchange, Inc., New York, NY (1989-1991)
Sales Associate, Management Trainee Program, Investment Banking Group

• Worked with senior managers to refine financial projections, develop strategic plans, and prepare Board meeting presentations.
• Drafted selling memorandum documents, IPO prospectuses, management presentations and other related marketing materials for clients.

PROFESSIONAL ACTIVITIES

• Chairman, Economic Development Committee, City of Forest Park, OH
• Member, Project Management Institute (PMI).
• Princeton Club of New York
• The Cincinnati Rotary Club